Delivery and Returns

Delivery Information

Delivery is FREE on orders £40 and above.
Our standard delivery is charged at £3.95 for orders up to a value of £39.99.

International Delivery

Unfortunately at this time, we do not normally ship outside of the UK and Ireland. Should you wish to place an order with MediCare, please e-mail enquiries@medicare-group.com with details of your order request and your location.

Delivery Times

All orders received before 2pm will normally be processed and dispatched the same day. Where this is not possible, it will be dispatched from us the following day. Although we dispatch our orders on a 48 hour service, please allow up to 10 working days for delivery. Please note that a signature is required for all deliveries.

Please allow extra delivery time for some areas of the Scottish Highlands and the Republic of Ireland.

 

Returns Policy

No Question, 7-day Returns
MediCare offers a full refund on any item for any reason, up to a maximum of 7 days from the customer’s receipt of goods.

Any refund will be made via the same payment method used in the original transaction, and will be made within 7 days of receiving the returned goods.

Orders that include perishable goods or where the goods are affected by matters of hygiene cannot be cancelled or returned, unless faulty. Where applicable, please note that fragrance, lotions and all other body products cannot be returned and refunded once the sealed product packaging has been opened. Personal electrical products cannot be returned for hygiene reasons. Your statutory rights are not affected.

Faulty Items

MediCare will replace any faulty item with the same product/model within the first 30 days. This includes all costs associated with delivery and return of the faulty product. Goods should be returned as per our Returns Procedure. Beyond the initial 30 days, we will replace or repair any item as per the guidelines set by the manufacturer’s warranty.

Damaged in Delivery

In the unlikely event that an item is damaged upon delivery, please notify us within 7 days at enquiries@medicare-group.com. In this instance, a replacement will be issued as soon as possible following the return of the damaged item. If a replacement is unavailable, a full refund or exchange will be given. The damaged item should be returned as per our usual Returns Procedure.

In the unlikely event that the content of your order has been delivered incorrectly, we ask that you notify us at enquiries@medicare-group.com within 7 days.

Returns Procedure

Please email enquiries@medicare-group.com and quote your ‘MED’ order number in all correspondence. A member of our team will reply within a maximum of 2 working days and advise you how to proceed with your return.

All returns should be addressed to:
Online Returns
MediCare Pharmacy Group
MediCare House
44 Montgomery Road
Belfast BT6 9HL

Please note that responsibility for returning all goods lies with the customer. For this reason, we recommend using a recorded method of posting. Parcels should be carefully packaged, should have the address clearly printed and should contain a copy of your original delivery documentation.

Please note, this is the only means by which an item can be returned to MediCare. Returning items to a MediCare store is only permitted for certain products and when requested in the customer’s initial email. Goods returned by any other method outside of this Return of Goods Procedure will not be accepted.



© Copyright MediCare 2009